An agent-readiness score summarizes defined checks under a particular assessment method. A conversion rate measures observed outcomes among a defined set of visits. One should not be presented as the other.
What to record
- Read the score’s version, profile, and coverage.
- Identify which checks were automated and which behaviors remain untested.
- Use actual analytics for purchases or qualified inquiries.
- Keep changes in traffic mix visible when interpreting business outcomes.
A score rising from 60 to 80 does not mean sales rose by one-third. It may show that more assessed checks passed. That can guide repairs, but the business result requires its own measurement.
A check you can run
Put the assessment evidence beside the conversion report and list their different denominators. Do not combine them into a single success percentage.
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