Here is an illustrative report a builder can replay: a shopper has a USD 55 budget, but delivery pushes a USD 48 shirt above it.
Make the evidence useful
- Task: buy the medium shirt within USD 55, including delivery. Record the exact product URL.
- Steps: select medium, enter the destination, and continue until the delivery charge appears.
- Observed: USD 12 delivery raises the total to USD 60. Expected: see that cost before deciding.
- Suggested check: repeat the same selection and confirm the delivered total appears before the next purchase decision.
The useful detail is when the buyer learns the total. Preserve that sequence so the owner can check whether an earlier estimate solves the problem.
A check you can run
The example concerns when delivery cost becomes visible, not whether USD 12 shipping is inherently wrong. Ask the builder to test an earlier estimate using the same destination. Confirm that the customer can evaluate the total before committing.
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